Summary: VeletSolo is committed to protecting your privacy. We collect only the information necessary to process your orders, never sell your data to third parties, and use discreet billing practices to protect your privacy.
1. Information We Collect
1.1 Personal Information
When you place an order or create an account, we collect:
- Name and contact information (email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through PCI-compliant payment processors)
- Order history and preferences
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website or search terms
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Maintain your shopping cart
- Remember your preferences
- Analyze site traffic and usage patterns
- Prevent fraudulent activity
2. How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Process orders | Name, address, payment info | Contract fulfillment |
| Customer support | Contact info, order history | Legitimate interest |
| Fraud prevention | IP address, device info | Legal obligation |
| Marketing (with consent) | Email address | Consent |
| Site improvement | Usage analytics | Legitimate interest |
3. How We Protect Your Information
3.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transmission is encrypted using industry-standard protocols
- Secure Servers: Data stored on protected servers with restricted access
- PCI Compliance: Payment processing meets PCI-DSS standards
- Regular Audits: Security practices reviewed and updated regularly
3.2 Discreet Practices
We understand the sensitive nature of our products and take extra steps to protect your privacy:
- Neutral Billing: Charges appear as "VS Commerce LLC" on your statement
- Plain Packaging: Orders shipped in unmarked boxes with no indication of contents
- No Marketing Emails: We never send promotional emails without explicit consent
- Secure Data Handling: Employee access to customer data is strictly limited
4. Information Sharing
4.1 Third-Party Service Providers
We share information only with trusted service providers necessary to fulfill your order:
- Payment Processors: To process your payments securely
- Shipping Carriers: To deliver your orders (recipient name and address only)
- Hosting Providers: To maintain our website infrastructure
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (with certain exceptions)
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured format
- Objection: Object to certain types of processing
To exercise these rights, please contact us at privacy@veletsolo.com.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Order Information: Retained for 7 years for tax and accounting purposes
- Account Information: Retained until you request deletion or close your account
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Analytics Data: Retained for 26 months, then anonymized
7. Children's Privacy
VeletSolo is strictly for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.
8. International Data Transfers
Your information is stored and processed in the United States. If you are accessing our site from outside the US, your information will be transferred to, stored, and processed in the US where our servers are located.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes (if we have your email)
Last Updated: March 15, 2025
10. Contact Us
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns about how we handle your data.
Contact Privacy Team